Before explaining the comment accessing SFR messaging and solving common connection problems, we would like to remind you that use of SFR messaging is extracted from the state SFR website or their mobile application. Then we show you how to log into their website with a web browser, as this is a method that we can follow with a cell phone or computer. However, we strongly recommend that those who use SFR mail with continuity in their phone to download the SFR messaging application, which simplifies, accelerates and secures the usage of SFR Mail.
Existing customers will see English-speaking Customer Care with sfr mail compte somewhat limited. There seems to be an English (and Arab) Customer Service Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but in accordance with online forum discussions clients are often redirected to the regular French Customer Service. SFR thus offers only limited English-speaking help online, besides several discussions in the online forum. You may manage to find someone who speaks English within an SFR boutique, though this is simply not guaranteed.
Most of SFR’s automated Customer Service is accessible 24 hours a day, a week per week. You can also contact the Live Customer Service which is available Monday through Saturday from 8 am to 8 pm by way of a chat, which it will be possible to gain access to via your SFR account.
Should you prefer to speak to someone on the phone, you will have to dial 1023. Note that this best times to call are each day between 8 am and 12 pm, or in the afternoon from 2 pm to 6 pm.
To sign up for a cell phone or Internet (without or with television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from a fixed telephone line) or ask for a free callback to achieve English speaking customer service. You can learn more about SFR offers and ways to sign up for a plan in our guide to SFR in France.
Obtain an SFR Boutique Near You
SFR operates numerous boutiques across France, which means you must be able to find a physical location in your area. You can find the address for that SFR shop in your town within this online directory (in French).
In case you are comfortable reading French, you may find SFR’s online Customer Support a far more efficient option compared to the telephone, since it enables you to avoid lengthy time spent on hold.
Existing customers can request assistance inside their online personal space (Espace Client SFR). You will get received your web credentials within the documents accompanying your subscription, though SFR can resend a username/password for those who have forgotten them. Inside your Espace Client you can find these services:
We recommend calling SFR or submitting a customer service request online for timely responses for your questions and concerns. However, cellular phone cancellations and for official complaints needs to be sent by post.
To cancel your mobile plan with SFR, you will have to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) which you send to SFR must contain your complete name (prénom, nom de famille), your bank account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to ask for an avis de réception on the post) to the following address:
You will additionally need to send a lettre recommandée avec avis de réception to SFR in order to cancel a web plan along with them. You have to provide a minumum of one month’s notice to cancel a web plan, and will have to pay a penalty if cancelling before one year on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your money number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), combined with the date for cancellation. The cancellation letter can be delivered to:
The first plan of action when you have a complaint with sfr mail compte is always to contact their customer care, either online or on the phone (1023). In case you are unable to resolve the situation and would like to make a formal, chcsyy complaint, send a letter towards the relevant customer support postal address:
In case you are not able to resolve your complaint through SFR’s regular customer care, you can send a letter to SFR’s mediation service, known as the Service National Consommateur. The letter has to be sent by recommended post (lettre recommandée avec avis de réception) in order to get treated.